More FAQs to ask cleaning companies

Here are more questions you can refer to when interviewing or hiring a cleaning company

What services are included in your packages?


House cleaning


Different cleaning companies have different cleaning packages with different prices. Check with them thoroughly what’s included and what’s not included. You may end up choosing a most pricey company because of the myriad of services and value. 

Most companies provide these services: 
·     One time cleaning 
·     Deep cleaning
·     Chemical cleaning or disinfection 
·     Post renovation cleaning 
·     Move out cleaning 
·     Spring cleaning (for festive occasions) 
·     Regular cleaning (weekly, fortnightly or monthly)

How long has your company been around?


You may want to hire a company that has some track record and good experience in handling cleaners and serving customers. 

Ask for past customer testimonials or past customers that you can talk to directly. 

Do you provide cleaning equipment and supplies?


Most companies do provide their own cleaning supplies and equipment. Some may have you to provide the tools and supplies. 

If you have your own preferences, check whether the company can accommodate to your cleaning supply preferences. 

If you want the company to provide the equipment, have the company go through the list of products and tools they will be using at your house. 

You may request for special cleaning products e.g. eco-friendly products that may cost more and thus increase in price charged by the cleaning company.

What are the tasks to be performed?


If the tasks are not written clearly in the package, get the company to list down clearly the taskthat will be carried out. 

In this case, you would know exactly what is being delivered before agreeing on the cleaning firm. During the clean, you can also monitor and check whether everything is done as promised.

Do you have any satisfaction guarantee?


Check whether the company has any policy as to what happens if the customer isn’t happy with the job done. 

Some companies may allow you to point out exactly what is not cleaned properly by the cleaner or what isn’t being handled properly. And according to evidence and what is being said, they can provide you with a reasonable refund or a job replacement. 

What kind of cleaning package do you suggest? And how frequent do you suggest?


Before you agree to hire any of the cleaning companies, get them down for a site visit. 

They are the expert to cleaning homes. Check with them what kind of cleaning you require. Is it a one-time deep cleaning before a frequent weekly cleaning? Or is it a fortnightly cleaning that is more suitable for your house?

It is good to convey any light cleaning that you will be doing apart from the hired cleaning services. 


This will greatly reduce your budget by reducing any unnecessary additional cleaning work. 

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